Welcome to My Event Store!
Hi there,Our aim is to provide you with simple and quick way of renting equipment online. Anyone that rents equipment via myeventstore.co therefore accepts the below agreement with Pure Magic Exhibition and Conference Organizing the parent company and owner of myeventstore.co's intellectual property.
The following policies apply to your renting of equipment through myeventstore.co and are subject to our Terms of Use, which are incorporated by this reference. Our goal is to make your renting experience as simple and convenient as possible, so that we can get you on your way to the event as smoothly as possible. The following policies are designed to ensure your satisfaction and understanding of the renting process.
All prices stated and payments made are in United Arab Emirates Dirhams. Your bank might charge you for a currency conversion if you are paying from country other than United Arab Emirates.
Equipment can be rented online using valid Visa or MasterCard credit/debit cards only. Your bank might charge you an additional amount if you are using an international credit/debit card.
Prices mentioned are non-negotiable and is exclusive of VAT and Delivery Charges.
5% VAT applicable upon Checkout.
Delivery Charges applicable according to the destination within Emirates.
Once you have confirmed your order, you will receive an email with an Order Number and Invoice. You will have 10 minutes to submit your payment through the online payment system or your order will be automatically cancelled and you will need to start again. Once you have submitted payment information online and your order is successful, you will see a Payment Status page online. You will also receive an Order Confirmation attached via email to the email address inbox you supply on the online booking form. If you do not find your Order Confirmation in your inbox please check your Spam/Junk folder. To avoid our emails being seen as junk, please add our "From" address to your Address Book.
The information contained on your Order Confirmation is important and you should keep it safely as it contains a unique Barcode/Order Number which should be quoted in any correspondence.
If you do not receive an Order Confirmation (in the form of an Order Confirmation page or email) after submitting payment information (but especially if you experience an error message or service interruption after submitting payment information), it is your responsibility to confirm with myeventstore.co on the following email address (info@myeventstore.co) to confirm that your order has been placed. If it has, we will ensure you get your Order Confirmation. If we confirm that the order was not placed, you may safely reorder online.
myeventstore.co is not responsible for any loss you may incur if you fail to confirm with us before the delivery/pickup date of the rental product.
Please note that confirmation of Equipments and Artists are subject to availability at the time of payment completion.
The date that myeventstore.co confirms Job pricing and availability in writing to Customer with a Job status as “CONFIRMED”, generally via a confirmation email with Job attachment.
myeventstore.co standard policy is to reserve Equipment for Customer by charging 100% of the Job total to Customer credit/debit card the week of the lease start date. Additional charges may arise, like extended rental time, damaged Equipment, missing items, Labor overtime if any or delivery charges, which shall be adjusted from Security Deposit.
Orders cancelled 48 hours prior to Job Start Date may be subject to a cancellation charge up to 50%. Cancellation 24 hours prior to Job Start Date, is subject to 100% charge of the first day rental.
If applicable, Customer agrees to be available during the Delivery/Setup and Pickup Time window described on Job. Redelivery or re-pickup due to Customer not being present for delivery or pickup is subject to additional delivery charges. Customer is responsible for myeventstore.co safe and open access to the Job location for delivery, setup, operation and breakdown tasks.
The customer agrees to be available to receive operational instructions from myeventstore.co at time of pickup or delivery and to take possession of Equipment only upon full understanding of Equipment operation. Customer agrees to inform myeventstore.co when using Equipment outdoors and follow any specific instructions regarding outdoor use. Customer agrees to notify myeventstore.co when taking equipment to another Emirate. Customer agrees not to expose Equipment to harsh conditions including but not limited to: dust, sand, moisture, extended direct sunlight or heat sources. Customer agrees to use care in handling Equipment including placing Equipment on secure, level surfaces; properly securing cables to prevent tripping and accidental power down; and securing Equipment for safe and secure transportation and storage. Labor fees for dispatching a technical support representative may apply if Equipment is found to be reconfigured after it left myeventstore.co possession or Customer did not make best efforts to follow steps outlined on provided documentation and/or instructions provided during receiving. Cleaning fees and or damage charge may be incurred if evidence of exposure to harsh conditions exists upon Equipment return.
Labor charges on the Job, if applicable, are estimates based on myeventstore.co understanding of the event and Job requirements. Labor charges are subject to modification if the Job requirements deviate from the original agreement.
Rental Period extends from the Customer Pickup or Delivery/Setup date and time to the Customer Return or Available Pickup date and time. Late returns are subject to additional charges at myeventstore.co daily Equipment rental rate, which shall be adjusted from Security Deposit.
Customer is responsible for all damage to Equipment from any cause whatsoever incurred while in possession of Equipment. myeventstore.co will inspect all Equipment before delivery and re-check upon return from the Customer and will notify of any charges. Customer is responsible for the equipment damages caused by their attendees at the event. Damage charges shall be adjusted from Security Deposit if necessary.
Customer is responsible for loss from any cause whatsoever incurred while in possession of Equipment, including theft. Failure to return Equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date, will void this Agreement and Equipment shall be considered stolen goods, prosecutable in accordance with UAE Law. Security Deposit can be charged for Equipment unreturned. Customer is responsible for all costs associated in recovering missing Equipment, or cost of Equipment, included but not limited to cost associated with repossession, legal fees and collections.
Customer agrees to indemnify and hold harmless myeventstore.co for damages and liability to rented items, persons and property resulting from the use or misuse of the rented items. Customer assumes all risk of any and all injuries or any kind including wrongful death resulting from use or misuse of rented items. Customer agrees to hold myeventstore.co its officers and employees free and harmless from and to indemnify and defend myeventstore.co against any and all suites, actions, proceedings, claims, judgments, demands, costs and charges for legal expenses and penalties resulting from injury or damage to any and all persons and property arising out of or in connection with the rented items herein.
myeventstore.co does not support copyright infringement, including but not limited to public display and reproduction of copyrighted material. myeventstore.co reserves the right to refuse rental of Equipment when Customer cannot provide proper documentation for use of copyright material.
Customer responsibility under this agreement remains with the Customer in the event of subleases, subrentals, or assignments of the Equipment to any other party.
If you need to cancel or change your order, please let us know AS SOON AS POSSIBLE. Otherwise, additional charges may apply. Please read our cancellation policy for details.
You can choose to collect/get delivery of your selected rental products (Delivery charges applicable). You will need to present the order confirmation with its unique Barcode together with your valid official photo ID at the point of collection of equipment.
Unlawful resale (or attempted resale), counterfeit or copy of ORDER CONFIRMATION is grounds for seizure and cancellation without compensation. Any use of myeventstore.co trademarks and other intellectual property is subject to myeventstore.co consent.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
For more information about a purchase you have made, email us at info@myeventstore.co quoting your Order Confirmation Number.
A replacement value for each equipment is charged through a Security deposit. After your rental has been returned, and all equipment tested and verified, the deposit will be refunded.
In the event of loss, damage or late return the payment shall be adjusted against the security deposit. The client will be responsible for all damages.
